Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

 

Shipping option	Estimated delivery time	Price
Express	1 to 2 business days	£3.50
Standard	3 to 5 business days	£2.50
Standard (orders over £50)	3 to 5 business days	FREE

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales.team@sweet-factory.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. Our full returns policy can be found here: https://sweet-factory.co.uk/policies/refund-policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales.team@sweet-factory.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales.team@sweet-factory.co.uk.